Increasing and Protecting Margin
Who Will Benefit?
This workshop is designed for customer-facing people
Regional or in-company
Syndicate groups, brain storming, individual exercises and interactive discussions
What Do You Get?
Full course notes
Course completion certificate
for more information on this course, please call or register your interest
What's it all about?
A fun, informative, interactive and most of all effective one day workshop that gets all attendees to participate and leaves them with both increased confidence and clear learning to enable immediate implementation when back in the branch.
Our trainers are from the electrical industry having worked in wholesaling, manufacturing or both. They have a true understanding and empathy of what it is like to work on a trade counter of an electrical wholesaler on a daily basis and the challenges the role can build
This workshop is not about changing the world it is about all of the customer facing teams learning tips that will enable them to be more confident in front of the customer and contribute more to the sales and profit.
What will be covered in this module?
The personal reward of increasing sales and margin, changing attitudes
What is Profit
The basics of GP, Net Profit and Discount
The impact of cost up pricing
Understanding how customers play the negotiation game
The confidence to say no
Confidence to increase pricing
Asking simple questions to protect price
Tips on body language
When to use your boss
Increasing Order Value and Profit
Adding to every order
The Skills of selling up to increase profit
Selling Promotions – Offer to Every Customer
What will the delegate be able to do on completion
Learn key skills to enable all staff to easily increase order values & profit in a non-aggressive way