WHO WILL BENEFIT?

This workshop has been designed for individuals and teams needing to improve their assertive communication skills.

COURSE TYPE

2-day workshop

Regional or in-company

LEARNING STYLE

Syndicate groups, brain storming, individual exercises and interactive discussions

WHAT DO YOU GET?

Course hand-outs

Course completion certificate

for more information on this course, please call or register your interest

01952 462300

What's it all about?

This workshop has been designed for individuals and teams needing to improve their assertive communication skills. It is especially relevant to sales people who find that those around them (colleagues, managers and customers) are running their day. It will equip them with the skills and tools they need to think about and handle situations logically rather than emotionally, whilst continuing to build and develop mutually beneficial long term relationships.

By adopting a fresh approach to some difficult communications, this course will help delegates understand why being respected in business is far more important than being liked or feared. Understanding what submissive and aggressive behaviour is will show delegates why assertiveness will always give you the best chance of gaining the result you are looking for. 

WHAT WILL BE COVERED IN THIS MODULE?

• Respecting yourself 

• Earning respect to grow your business

• Assertive: what it means? And why is it so important?

• Understand submissive, assertive and aggressive signs of behaviour

• Positives and negatives of behaviour types

• Dealing with aggressive and submissive people

• Practice using assertive behaviour

• Action planning for the future