The Art of Assertiveness
WHO WILL BENEFIT?
This workshop has been designed for individuals and teams needing to improve their assertive communication skills.
Regional or in-company
Syndicate groups, brain storming, individual exercises and interactive discussions
WHAT DO YOU GET?
Full course notes
Course completion certificate
for more information on this course, please call or register your interest
What's it all about?
This workshop has been designed for individuals and teams needing to improve their assertive communication skills. It is especially relevant to sales people who find that those around them (colleagues, managers and customers) are running their day. It will equip them with the skills and tools they need to think about and handle situations logically rather than emotionally, whilst continuing to build and develop mutually beneficial long term relationships. By adopting a fresh approach to some difficult communications, this course will help delegates understand why being respected in business is far more important than being liked or feared. Understanding what submissive and aggressive behaviour is will show delegates why assertiveness will always give you the best chance of gaining the result you are looking for.
WHAT WILL BE COVERED IN THIS MODULE?
• Respecting yourself
• Earning respect to grow your business
• Assertive: what it means? And why is it so important?
• Understand submissive, assertive and aggressive signs of behaviour
• Positives and negatives of behaviour types
• Dealing with aggressive and submissive people
• Practice using assertive behaviour
• Action planning for the future
What will the delegate be able to do on completion?
Communicate with others at a new level
Reduce stress as they will no longer say yes when they mean NO
Improve their use of time
Gain a greater level of respect from colleagues, managers and customers
Understand the different styles of behaviour and how to deal with each of them
Take away an action plan that they can start to implement immediately