At Pinnacle Solutions, our delegate satisfaction is of the utmost importance. Having a range of courses and workshops to choose from, we guarantee an industry specific Learning and Development experience.
I want to thank Pinnacle Solutions for an amazing day. I feel I have gained so much out of the course and have already started using the tips learnt in my daily routine!
- Excelling at Customer Service
The course helped me understand what my USP’s are and how to structure my day. I thought the course was really helpful and will definitely help with my future.
- Successful Telephone Selling Skills
Overall a great day. We were encouraged to interact with other delegates and the day was both enjoyed and truly helped me to achieve my objectives. The course has made me look differently at my position as a buyer going forward and has taught me the importance of managing and developing my skills. The trainer was knowledgeable and covered all relevant topics.
- Conducting Effective negotiations
The course was clear and easy to understand, with role plays and working groups creating an engaging atmosphere. I now understand in more detail why I should trade up and not cost down and how to negotiate with suppliers for better terms.
- How to Protect and increase margin
Effective Customer Meetings offered a good mixture of presentations, role play and interactive discussions which were all clear and easy to understand. The day offered a fun and interactive way of learning and I now understand the importance of making appointments, spending less time in the branch and always following up my meetings!
- Effective Customer Meetings
Excellent content and very knowledgeable trainer. Interesting and stimulating. Great opportunity to improve aspects of communications that may seem like common sense but are often overlooked.