Duration: One Day
Who should attend and what will they gain?
This workshop has been designed for established and/or new Stores/Assistant Managers who have responsibility in managing an internal sales team within an Electrical Wholesaler. The course begins with the delegates looking at their core role and responsibilities especially focusing on the management and organisation of their people. We explore what motivates people, identifying ways we can get more from the team and how most motivators are free of charge. We then finish the first day with some basic tips on handling staff conflict and becoming ‘the leader’.
The second day really drills down into both personal and team time management highlighting the need to prioritise work and giving some great tools to help the managers delegate effectively. Finally, in the workshop we discover how the Manager can really drive profit forward through better buying and a more pro-active use of the internal teams. Here we go back to some of the basics and provide some simple yet highly effective and easy to implement tips on how to grow sales.
What will be covered in this module?
Introductions and overview
Setting overall objectives for the programme
The role and responsibilities of a Manager
Motivating the team to improve results
The basics of handling staff conflict
Time management for the team
Delegation - a Managers best friend
Setting the example and managing from the front
Growing profit through better buying and a Pro-Active approach to internal sales
Personal action plans
What training style will be used?
This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.
Included Within The Price
Course Completion Certificate
Course workbook
Handouts
Lunch
Refreshments throughout the day
Email and telephone support from Pinnacle Solutions after the course
Start/Finish Times
Start: 8:45am
Finish: 4:30 – 5:00pm
Please click on PURCHASE to reserve your place. We will then confirm the booking through email and will send you the joining instructions and invoice.