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Delivering Service and Sales from the Van

  • Cannock United Kingdom (map)
295.00
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What’s it all about?

The Van Driver can be described as the ‘Face of the Company’, often they interact with customer than anyone else in the business, and however they are also often overlooked from a development point of view.

This workshop has been designed specifically for the industries fantastic people who drive the van, looking to develop their confidence and communication skills with customers with a goal of providing a first class customer service experience ego your clients on every drop.

Delegates will assess the importance of their role and the ‘Service’ levels they provide identifying their key strengths and areas where improvements can be made help them gain a more focused approach

They will cover some of the basics of good vehicle maintenance, safe driving and effective route planning as well as learning some really simple ways that they can help to grow the business by gaining additional orders and gathering leads.

Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.

Objective

  • What is your experience of delivery services?

  • Your service levels and expectations.

  • Your customer’s real expectations?

  • 1st Impressions on every drop

  • Vehicle Care and Safe Driving

  • Effective Route Planning

  • The journey from order to delivery

  • Selling from the Van

  • Gathering sales leads and feedback

What will the day be like?

  •  Understand how they personally effect the impression of the business

  • Have the confidence when communicating with the customer

  • Work to a new standard of service, striving for excellence – Right 1st time, every time

  • Develop and evolve a culture of “customer focus”

  • Increase motivation and become more involved in customer service

  • Increase sales for the branch by having a proactive approach

Earlier Event: July 25
Pro-Active Internal Sales
Later Event: July 30
Pro-Active Internal Sales