What’s it all about?
The Van Driver can be described as the ‘Face of the Company’, often they interact with customer than anyone else in the business, and however they are also often overlooked from a development point of view.
This workshop has been designed specifically for the industries fantastic people who drive the van, looking to develop their confidence and communication skills with customers with a goal of providing a first class customer service experience ego your clients on every drop.
Delegates will assess the importance of their role and the ‘Service’ levels they provide identifying their key strengths and areas where improvements can be made help them gain a more focused approach
They will cover some of the basics of good vehicle maintenance, safe driving and effective route planning as well as learning some really simple ways that they can help to grow the business by gaining additional orders and gathering leads.
Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.
What is your experience of delivery services?
Your service levels and expectations.
Your customer’s real expectations?
1st Impressions on every drop
Vehicle Care and Safe Driving
Effective Route Planning
The journey from order to delivery
Selling from the Van
Gathering sales leads and feedback
What will the day be like?
Understand how they personally effect the impression of the business
Have the confidence when communicating with the customer
Work to a new standard of service, striving for excellence – Right 1st time, every time
Develop and evolve a culture of “customer focus”
Increase motivation and become more involved in customer service
Increase sales for the branch by having a proactive approach