Duration: One Day

What’s it all about

This workshop has been designed for Driver/Sales Assistants looking to develop their customer approach. It will enable them to look at the personal service levels they provide and help them gain a more focused approach to developing via best practices. It will help them take a fresh look at both their attitude towards gathering leads and increasing sales.

This workshop will allow delegates to assess their own customer ‘Service’ levels, identifying their key strengths and areas where improvements can be made. Delegates will look at how their behaviour can lose more customers than it gains and also allow them to analyse their responsibilities in providing the best level of service the company can provide. Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.

What will the day involve

• What is your experience of delivery services?

• Your service levels and expectations.

• Why we train

• What are your customer’s real expectations?

• 1st Impressions

• My role and responsibilities

• Key attributes of the ‘Customer Service Champion’

• The journey from order to delivery

• How I can make the difference and be the differential in being the’ Face of the business'

WHAT WILL THE DELEGATE BE ABLE TO DO ON COMPLETION

• Understand how they personally effect the impression of the business

• Have the confidence when communicating with the customer

• Work to a new standard of service, striving for excellence – Right 1st time, every time

• Develop and evolve a culture of “customer focus”

• Increase motivation and become more involved in customer service

• Increase sales for the branch by having a proactive approach