The Essential Skills of Management – Day Three

WHO WILL BENEFIT?

This workshop has been designed specifically for managers who have direct responsibility for a team of individuals.

COURSE TYPE

3-day workshop including:

Day 1 - Managing Yourself and Your Team

Day 2 - Leadership and Motivating the Team

Regional or in-company

LEARNING STYLE

Syndicate groups, brain storming, individual exercises and interactive discussions

WHAT DO YOU GET?

Course hand-outs

Course completion certificate

FOR MORE INFORMATION ON THIS COURSE, PLEASE CALL OR REGISTER YOUR INTEREST

01952 462300

WHAT’S IT ALL ABOUT?

This workshop has been designed specifically for managers who have direct responsibility for a team of individuals. The module begins by exploring what your particular behaviour type is. We then go on to examine the behaviour patterns of submissive, aggressive and passive people and how this can affect the working dynamics in management approaches. By investigating assertiveness we discover how this trait can influence both honesty and respect to broaden a deeper understanding of both team and self.

In the final part of the day, handling staff conflict is investigated, looking at the root causes which leads to disharmony. Delegates will leave with strategies designed to mitigate negative behaviour and to utilise their own positivity in order to embolden and empower their teams.

WHAT WILL BE COVERED IN THIS MODULE?

• What is your natural behaviour type?

• Understanding behaviour types – submissive, aggressive, assertive

• Assertiveness – what it means and why it is so important

• Handling aggressive and submissive people

• Gaining respect through assertiveness

• Understand the benefits of being assertiveness by gaining respect and being in control

• Set clear expectations of their team about what is acceptable and what is not

• Handle staff conflict with confidence

• Take away an action plan they can start to implement immediately