The Essential Skills of Management – Part 3
WHO WILL BENEFIT?
This workshop has been designed specifically for managers who have direct responsibility for a team of individuals.
3-day workshop including:
Part 1 - Managing Yourself and Your Team
Part 2 - Leadership and Motivating the Team
Regional or in-company
Syndicate groups, brain storming, individual exercises and interactive discussions
WHAT DO YOU GET?
Full course notes
Course completion certificate
FOR MORE INFORMATION ON THIS COURSE, PLEASE CALL OR REGISTER YOUR INTEREST
WHAT’S IT ALL ABOUT?
This workshop has been designed specifically for managers who have direct responsibility for a team of individuals. The module begins by exploring what your particular behaviour type is. We then go on to examine the behaviour patterns of submissive, aggressive and passive people and how this can affect the working dynamics in management approaches. By investigating assertiveness we discover how this trait can influence both honesty and respect to broaden a deeper understanding of both team and self. In the final part of the day, handling staff conflict is investigated, looking at the root causes which leads to disharmony. Delegates will leave with strategies designed to mitigate negative behaviour and to utilise their own positivity in order to embolden and empower their teams.
WHAT WILL BE COVERED IN THIS MODULE?
What is your natural behaviour type?
Understanding behaviour types – submissive, aggressive, assertive
Assertiveness – what it means and why it is so important
Handling aggressive and submissive people
Gaining respect through assertiveness
WHAT WILL THE DELEGATE BE ABLE TO DO ON COMPLETION?
Acknowledge your own behaviour type in order to adapt and influence management style
Recognise the aspects of differing behaviour patterns in others to build confidence in working relationships
Understand the benefits of being assertiveness by gaining respect and being in control
Set clear expectations of their team about what is acceptable and what is not
Handle staff conflict with confidence
Take away an action plan they can start to implement immediately