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Excelling at Customer Service

£295.00
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Duration: One Day

Who should attend and what will they gain?

This workshop will enable customer-facing team members to look at the personal service levels they provide and help them gain a more focused approach in developing best practice. It will help them take a fresh look at both their attitude and that of the customer.

This course will allow delegates to assess their own customer ‘Service’ rating identifying their key strengths and areas where improvements can be made. Delegates will look at how their behaviour can lose more customers than it gains and also allow them to relate the real cost of errors and the effect they have on retaining and developing customer relationships. Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.

What will be covered in this module?

  • What is customer service?

  • Your service levels and expectations

  • What are your customers real expectations?

  • Where are errors made and why?

  • The real cost of errors

  • First impressions

  • Basic time management

  • Using a day book. Having a ‘To Do’ list

  • Making and keeping promises

  • The importance of honesty

  • Key attributes of the ‘Customer Service Champion’

  • ·Your personal ‘Customer Service’ rating

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

Included Within The Price

  • Course Completion Certificate

  • Course workbook

  • Handouts

  • Lunch

  • Refreshments throughout the day

  • Email and telephone support from Pinnacle Solutions after the course

Start/Finish Times

Start: 8:45am
Finish: 4:30 – 5:00pm

Please click on PURCHASE to reserve your place. We will then confirm the booking through email and will send you the joining instructions and invoice.

Earlier Event: February 25
Proactive Internal Sales
Later Event: April 21
Excelling at Customer Service