Creating Impact on the Trade Counter
Who Will Benefit?
This workshop is designed for customer-facing people on the trade counter or over the phone
Regional or in-company
Syndicate groups, brain storming, individual workbook exercises and interactive discussions
What Do You Get?
Course completion certificate
for more information on this course, please call or register your interest
What's it all about?
The workshop is aimed at anyone who has day to day customer contact over the trade counter. We all know that first impressions count but how often do we evaluate the on-going impression we make every time we come into contact with customers. Dealing face to face over the trade counter is often one of the most underutilised sales resources available to a branch centre.
The module begins by assessing the importance of individual behaviour asking the delegates to critically look at the image they portray through the eyes of a customer. They will learn how the impact they make and questions they ask can lead directly to improved sales and margin.
Time is then spent focusing on not just the personnel impact but also the image, layout and atmosphere of the trade counter with real emphasis on delegates taking true responsibility for their working environment. The module concludes with each delegate carrying out a personal service rating of their own performance and preparing an action plan that they can discuss and implement with their Branch Manager back in the business
What will be covered in this module?
Creating a positive, strong and lasting ‘first impressions’
Personal first impressions.
The ‘Car Showroom’ mentality.
What is the purpose of a ‘Trade Counter’
Why do people buy?
Creating a sales environment?
Using your suppliers to create impact and run promotions
Selling through questioning – ‘open questions’.
Understanding margins and the value of business.
Key attributes ‘Trade Counter Champion’