Managing and Motivating an Internal Team
WHO WILL BENEFIT?
This workshop has been designed for established and/or new Stores / Assistant Managers who have responsibility in managing an internal sales team
Regional or in-company
Syndicate groups, brain storming, individual exercises and interactive discussions
WHAT DO YOU GET?
Full course notes
Course completion certificate
FOR MORE INFORMATION ON THIS COURSE, PLEASE CALL OR REGISTER YOUR INTEREST
WHAT'S IT ALL ABOUT?
This workshop has been designed for established and/or new Stores / Assistant Managers who have responsibility in managing an internal sales team within an Electrical Wholesaler. The course begins with the delegates looking at their real role and responsibilities especially focusing on the management and organisation of their people. We explore what motivates people, identifying ways we can get more from the team and how most motivators are free of charge. We then finish the first day with some basic tips on handling staff conflict and becoming ‘the leader’. The second day really drills down into both personal and team time management highlighting the need to prioritise work and giving some great tools to help the managers delegate effectively. Finally in the workshop we discover how the Manager can really drive profit forward through better buying and a more pro-active use of the internal teams. Here we go back to some of the basics and provide some simple yet highly effective and easy to implement tips on how to grow sales.
WHAT WILL BE COVERED IN THIS MODULE?
Introductions and overview
Setting overall objectives for the programme
The role and responsibilities of a Manager
Motivating the team to improve results
The basics of handling staff conflict
Time management for the team
Delegation the Managers best friend
Setting the example and managing from the front
Growing profit through better buying and a Pro-Active approach to internal sales.
Personal action plans
WHAT WILL THE DELEGATE BE ABLE TO DO ON COMPLETION
Understand and apply the basic principles of time management
Begin to develop leadership skills by setting a great example
Effectively manage their time and priorities
Discover the power of delegation and how this can empower and motivate
Consistently manage and motivate the internal team by leading from the front
Recognise the influence they have on sales by buying better to increase margins