Managing and Motivating an Internal Team

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WHO WILL BENEFIT?

Designed for Assistant Managers who have a day to day responsibility for a team

COURSE TYPE

2-day workshop

Regional or in-company

LEARNING STYLE

Syndicate groups, brain storming, individual exercises and interactive discussions

WHAT DO YOU GET?

Course hand-outs

Course completion certificate

FOR MORE INFORMATION ON THIS COURSE, PLEASE CALL OR REGISTER YOUR INTEREST

01952 462300

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WHAT'S IT ALL ABOUT?

This workshop has been designed for established and/or new Stores / Assistant Managers who have responsibility in managing an internal sales team within an Electrical Wholesaler. The course begins with the delegates looking at their real role and responsibilities especially focusing on the management and organisation of their people. We explore what motivates people, identifying ways we can get more from the team and how most motivators are free of charge. We then finish the first day with some basic tips on handling staff conflict and becoming ‘the leader’.

The second day really drills down into both personal and team time management highlighting the need to prioritise work and giving some great tools to help the managers delegate effectively. Finally in the workshop we discover how the Manager can really drive profit forward through better buying and a more pro-active use of the internal teams. Here we go back to some of the basics and provide some simple yet highly effective and easy to implement tips on how to grow sales.

WHAT WILL BE COVERED IN THIS MODULE?

  • Introductions and overview

  • Setting overall objectives for the programme

  • The role and responsibilities of a Manager

  • Motivating the team to improve results

  • The basics of handling staff conflict

  • Time management for the team

  • Delegation the Managers best friend

  • Setting the example and managing from the front

  • Growing profit through better buying and a Pro-Active approach to internal sales.

  • Personal action plans

Martyn Jennings