Duration: One Day

Who should attend and what will they gain?

This workshop has been designed for established and/or new Stores/Assistant Managers who have responsibility in managing an internal sales team within an Electrical Wholesaler.  The course begins with the delegates looking at their core role and responsibilities especially focusing on the management and organisation of their people.  We explore what motivates people, identifying ways we can get more from the team and how most motivators are free of charge.  We then finish the first day with some basic tips on handling staff conflict and becoming ‘the leader’.

The second day really drills down into both personal and team time management highlighting the need to prioritise work and giving some great tools to help the managers delegate effectively.  Finally, in the workshop we discover how the Manager can really drive profit forward through better buying and a more pro-active use of the internal teams.  Here we go back to some of the basics and provide some simple yet highly effective and easy to implement tips on how to grow sales.

What will be covered in this module?

•  Introductions and overview

• Setting overall objectives for the programme

• The role and responsibilities of a Manager

• Motivating the team to improve results

• The basics of handling staff conflict

• Time management for the team

• Delegation - a Managers best friend

• Setting the example and managing from the front

• Growing profit through better buying and a Pro-Active approach to internal sales

• Personal action plans

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

Included Within The Price

• Course Completion Certificate

• Course workbook

• Handouts

• Lunch

• Refreshments throughout the day

• Email and telephone support from Pinnacle Solutions after the course

Start/Finish Times

Start: 8:45am
Finish: 4:30 – 5:00pm

Please click on PURCHASE to reserve your place. We will then confirm the booking through email and will send you the joining instructions and invoice.

Duration: One Day

What’s it all about?

This workshop has been designed for both established and new external customer facing sales teams.  It will enable them to learn (or revisit) the key aspects of selling effectively face to face and the importance of building long-term ‘business relationships’.

Focusing initially on how they see their roles and responsibilities, honing in on the need for a professional approach to all customers at all times.  The days will give them a sounding in the importance of planning and task management, the skills needed to gain those elusive appointments and to ensure clear, goal driven objectives are at the forefront of sales activity.  They will drill down into the importance of creating a great first impression on every call and work to build a structure and agenda for conducting successful business meetings.

The aim of the days is to allow the delegates to broaden their abilities in sales, learning how to utilise the Company’s unique selling points to grow their business.  We will explore using open questions to gain real knowledge of the customer and the importance of really listening in the sales process.  Finally, they will be encouraged to set quality, measurable goals as individuals to put what they have learnt into practice.

What will be covered in this module?

• What is a Sales Professional?

• What are the Key Ingredients of a Great Sales Professional?

• Creating a Great First Impression on Every Call

• Planning and Running Effective Business Meetings

• The ‘Sales Champion’ – Self Assessment

• Effective Time Management Tips

• Making Fixed Appointments

• Effective Journey Planning

• Using Open and Closed Question

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

Included Within The Price

• Course Completion Certificate

• Course workbook

• Handouts

• Lunch

• Refreshments throughout the day

• Email and telephone support from Pinnacle Solutions after the course

Start/Finish Times

Start: 8:45am
Finish: 4:30 – 5:00pm

Please click on PURCHASE to reserve your place. We will then confirm the booking through email and will send you the joining instructions and invoice.

Duration: One Day

Who should attend and what will they gain?

This workshop is aimed at anyone who has day to day customer contact over the trade counter. We all know that first impressions count but how often do we evaluate the ongoing impression we make every time we come into contact with customers? Dealing face to face over the trade counter is often one of the most underutilised sales resources available to a branch.

The module begins by assessing the importance of individual behavior, asking delegates to critically look at the image they portray through the eyes of a customer. They will learn how the impact they make and questions they ask can lead directly to improved sales and margin. Time is then spent focusing on not just the personnel impact but also the image, layout and atmosphere of the trade counter with real emphasis on delegates taking true responsibility for their working environment.

The module concludes with each delegate carrying out a personal service rating of their own performance and preparing an action plan that they can discuss and implement with their Branch Manager back in the business.

What will be covered in this module?

• Creating a positive, strong and lasting ‘first impression’

• Personal first impressions

• The ‘Car Showroom’ mentality

• What is the purpose of a ‘Trade Counter’?

• Why do people buy?

• Creating a sales environment?

• Using your suppliers to create impact and run promotions

• Selling through questioning – ‘open questions’

• Listening

• Understanding margins and the value of business

• Key attributes ‘Trade Counter Champion’

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

Included Within The Price

• Course Completion Certificate

• Course workbook

• Handouts

• Lunch

• Refreshments throughout the day

• Email and telephone support from Pinnacle Solutions after the course

Start/Finish Times

Start: 8:45am
Finish: 4:30 – 5:00pm

Please click on PURCHASE to reserve your place. We will then confirm the booking through email and will send you the joining instructions and invoice.

Duration: One Day

Who should attend and what will they gain?

This workshop will enable customer-facing team members to look at the personal service levels they provide and help them gain a more focused approach in developing best practice. It will help them take a fresh look at both their attitude and that of the customer.

This course will allow delegates to assess their own customer ‘Service’ rating identifying their key strengths and areas where improvements can be made. Delegates will look at how their behaviour can lose more customers than it gains and also allow them to relate the real cost of errors and the effect they have on retaining and developing customer relationships. Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.

What will be covered in this module?

• What is customer service?

• Your service levels and expectations

• What are your customers real expectations?

• Where are errors made and why?

• The real cost of errors

• First impressions

• Basic time management

• Using a day book. Having a ‘To Do’ list

• Making and keeping promises

• The importance of honesty

• Key attributes of the ‘Customer Service Champion’

• ·Your personal ‘Customer Service’ rating

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

Included Within The Price

• Course Completion Certificate

• Course workbook

• Handouts

• Lunch

• Refreshments throughout the day

• Email and telephone support from Pinnacle Solutions after the course

Start/Finish Times

Start: 8:45am
Finish: 4:30 – 5:00pm

Please click on PURCHASE to reserve your place. We will then confirm the booking through email and will send you the joining instructions and invoice.