Filtering by: Newcastle
Conducting Effective Interviews
Sep
25
9:00 AM09:00

Conducting Effective Interviews

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop is designed specifically for Managers and / or Directors who have direct responsibility for recruiting personnel. The module looks at how vitally important it is to select the right person 1st time and how costly errors in recruitment can be to the business. We look at the need to commit real time to both the preparation and actual interviewing process.

Delegates will learn a process that begins by identifying and listing the skills, competencies and experience that applicants ‘must have’ followed by ones that are ‘desired but not essential’. This list forms the basis of all questioning and allows the interviewer to rank applicants accordingly based on fact and not ‘gut feeling’.

The workshop will cover the need to obtain pre-interview information from applicants and get them to prepare to ensure a structured and professional interview can be planned and take place. Attendees will work on preparing both open and closed questions to be used in the process and building a meaningful and interesting interview. Attendees will leave with a confidence and process to give greater success in employing the right people and keeping them.

What will the day involve?

  • The true importance of skilled interviewing and recruitment.

  • The cost of recruitment and getting it wrong.

  • Preparation – identifying the essential skills, knowledge, experience and personality traits.

  • Reviewing CV’s against the criteria – sticking to the spec.

  • Preparing open and closed questions for the interview.

  • Building the interview – the structure of an interview – start, middle and end.

  • Ranking and comparing applicants.

  • Never taking the wrong one.

  • Making the right decision.

What will the delegate be able to do on completion?

  • Conduct meaningful and professional interviews.

  • Prepare for interviews in a structured way.

  • Prepare and ask questions to really find out if the applicant can do the job.

  • Compare applicants against set criteria.

  • Sell the company and role honestly.

  • Select the right candidate for the job.

  • Take away an action plan that they can start to implement immediately.

What training style will be used?

This workshop will be a combination of syndicate groups and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan for the delegates present to their team at the end of the day.  There is guidance offered on post course action planning during the day by the workshop leader.

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Conducting Effective Interviews
Oct
29
9:00 AM09:00

Conducting Effective Interviews

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop is designed specifically for Managers and / or Directors who have direct responsibility for recruiting personnel. The module looks at how vitally important it is to select the right person 1st time and how costly errors in recruitment can be to the business. We look at the need to commit real time to both the preparation and actual interviewing process.

Delegates will learn a process that begins by identifying and listing the skills, competencies and experience that applicants ‘must have’ followed by ones that are ‘desired but not essential’. This list forms the basis of all questioning and allows the interviewer to rank applicants accordingly based on fact and not ‘gut feeling’.

The workshop will cover the need to obtain pre-interview information from applicants and get them to prepare to ensure a structured and professional interview can be planned and take place. Attendees will work on preparing both open and closed questions to be used in the process and building a meaningful and interesting interview. Attendees will leave with a confidence and process to give greater success in employing the right people and keeping them.

What will the day involve?

  • The true importance of skilled interviewing and recruitment.

  • The cost of recruitment and getting it wrong.

  • Preparation – identifying the essential skills, knowledge, experience and personality traits.

  • Reviewing CV’s against the criteria – sticking to the spec.

  • Preparing open and closed questions for the interview.

  • Building the interview – the structure of an interview – start, middle and end.

  • Ranking and comparing applicants.

  • Never taking the wrong one.

  • Making the right decision.

What will the delegate be able to do on completion?

  • Conduct meaningful and professional interviews.

  • Prepare for interviews in a structured way.

  • Prepare and ask questions to really find out if the applicant can do the job.

  • Compare applicants against set criteria.

  • Sell the company and role honestly.

  • Select the right candidate for the job.

  • Take away an action plan that they can start to implement immediately.

What training style will be used?

This workshop will be a combination of syndicate groups and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan for the delegates present to their team at the end of the day.  There is guidance offered on post course action planning during the day by the workshop leader.

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Conducting Effective Interviews
Nov
11
9:00 AM09:00

Conducting Effective Interviews

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop is designed specifically for Managers and / or Directors who have direct responsibility for recruiting personnel. The module looks at how vitally important it is to select the right person 1st time and how costly errors in recruitment can be to the business. We look at the need to commit real time to both the preparation and actual interviewing process.

Delegates will learn a process that begins by identifying and listing the skills, competencies and experience that applicants ‘must have’ followed by ones that are ‘desired but not essential’. This list forms the basis of all questioning and allows the interviewer to rank applicants accordingly based on fact and not ‘gut feeling’.

The workshop will cover the need to obtain pre-interview information from applicants and get them to prepare to ensure a structured and professional interview can be planned and take place. Attendees will work on preparing both open and closed questions to be used in the process and building a meaningful and interesting interview. Attendees will leave with a confidence and process to give greater success in employing the right people and keeping them.

What will the day involve?

  • The true importance of skilled interviewing and recruitment.

  • The cost of recruitment and getting it wrong.

  • Preparation – identifying the essential skills, knowledge, experience and personality traits.

  • Reviewing CV’s against the criteria – sticking to the spec.

  • Preparing open and closed questions for the interview.

  • Building the interview – the structure of an interview – start, middle and end.

  • Ranking and comparing applicants.

  • Never taking the wrong one.

  • Making the right decision.

What will the delegate be able to do on completion?

  • Conduct meaningful and professional interviews.

  • Prepare for interviews in a structured way.

  • Prepare and ask questions to really find out if the applicant can do the job.

  • Compare applicants against set criteria.

  • Sell the company and role honestly.

  • Select the right candidate for the job.

  • Take away an action plan that they can start to implement immediately.

What training style will be used?

This workshop will be a combination of syndicate groups and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan for the delegates present to their team at the end of the day.  There is guidance offered on post course action planning during the day by the workshop leader.

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Excelling at Customer Service
Jan
29
9:00 AM09:00

Excelling at Customer Service

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop will enable customer-facing team members to look at the personal service levels they provide and help them gain a more focused approach in developing best practice. It will help them take a fresh look at both their attitude and that of the customer.

This course will allow delegates to assess their own customer ‘Service’ rating identifying their key strengths and areas where improvements can be made. Delegates will look at how their behaviour can lose more customers than it gains and also allow them to relate the real cost of errors and the effect they have on retaining and developing customer relationships. Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.

What will be covered in this module?

  • What is customer service?

  • Your service levels and expectations

  • What are your customers real expectations?

  • Where are errors made and why?

  • The real cost of errors

  • First impressions

  • Basic time management

  • Using a day book. Having a ‘To Do’ list

  • Making and keeping promises

  • The importance of honesty

  • Key attributes of the ‘Customer Service Champion’

  • ·Your personal ‘Customer Service’ rating

What will the delegate be able to do on completion?

  • Understand how they personally effect customer service

  • Relate to the true cost of ‘silly mistakes’ in the service process

  • Adopt basic time management principles

  • Make realistic service promises that they can keep

  • Have the confidence to be honest with a customer and say ‘No’ when needed

  • Work to a new standard of service, striving for excellence

  • Develop and evolve a culture of “customer focus”

  • Increase motivation by becoming more visible

  • Look at their own improvement areas and set goals

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

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Excelling at Customer Service
Jan
29
9:00 AM09:00

Excelling at Customer Service

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop will enable customer-facing team members to look at the personal service levels they provide and help them gain a more focused approach in developing best practice. It will help them take a fresh look at both their attitude and that of the customer.

This course will allow delegates to assess their own customer ‘Service’ rating identifying their key strengths and areas where improvements can be made. Delegates will look at how their behaviour can lose more customers than it gains and also allow them to relate the real cost of errors and the effect they have on retaining and developing customer relationships. Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.

What will be covered in this module?

  • What is customer service?

  • Your service levels and expectations

  • What are your customers real expectations?

  • Where are errors made and why?

  • The real cost of errors

  • First impressions

  • Basic time management

  • Using a day book. Having a ‘To Do’ list

  • Making and keeping promises

  • The importance of honesty

  • Key attributes of the ‘Customer Service Champion’

  • ·Your personal ‘Customer Service’ rating

What will the delegate be able to do on completion?

  • Understand how they personally effect customer service

  • Relate to the true cost of ‘silly mistakes’ in the service process

  • Adopt basic time management principles

  • Make realistic service promises that they can keep

  • Have the confidence to be honest with a customer and say ‘No’ when needed

  • Work to a new standard of service, striving for excellence

  • Develop and evolve a culture of “customer focus”

  • Increase motivation by becoming more visible

  • Look at their own improvement areas and set goals

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

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Excelling at Customer Service
Feb
4
9:00 AM09:00

Excelling at Customer Service

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop will enable customer-facing team members to look at the personal service levels they provide and help them gain a more focused approach in developing best practice. It will help them take a fresh look at both their attitude and that of the customer.

This course will allow delegates to assess their own customer ‘Service’ rating identifying their key strengths and areas where improvements can be made. Delegates will look at how their behaviour can lose more customers than it gains and also allow them to relate the real cost of errors and the effect they have on retaining and developing customer relationships. Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.

What will be covered in this module?

  • What is customer service?

  • Your service levels and expectations

  • What are your customers real expectations?

  • Where are errors made and why?

  • The real cost of errors

  • First impressions

  • Basic time management

  • Using a day book. Having a ‘To Do’ list

  • Making and keeping promises

  • The importance of honesty

  • Key attributes of the ‘Customer Service Champion’

  • ·Your personal ‘Customer Service’ rating

What will the delegate be able to do on completion?

  • Understand how they personally effect customer service

  • Relate to the true cost of ‘silly mistakes’ in the service process

  • Adopt basic time management principles

  • Make realistic service promises that they can keep

  • Have the confidence to be honest with a customer and say ‘No’ when needed

  • Work to a new standard of service, striving for excellence

  • Develop and evolve a culture of “customer focus”

  • Increase motivation by becoming more visible

  • Look at their own improvement areas and set goals

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

View Event →
Excelling at Customer Service
Feb
5
9:00 AM09:00

Excelling at Customer Service

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop will enable customer-facing team members to look at the personal service levels they provide and help them gain a more focused approach in developing best practice. It will help them take a fresh look at both their attitude and that of the customer.

This course will allow delegates to assess their own customer ‘Service’ rating identifying their key strengths and areas where improvements can be made. Delegates will look at how their behaviour can lose more customers than it gains and also allow them to relate the real cost of errors and the effect they have on retaining and developing customer relationships. Finally, they will be encouraged to set quality measurable individual goals to take back to the business and implement.

What will be covered in this module?

  • What is customer service?

  • Your service levels and expectations

  • What are your customers real expectations?

  • Where are errors made and why?

  • The real cost of errors

  • First impressions

  • Basic time management

  • Using a day book. Having a ‘To Do’ list

  • Making and keeping promises

  • The importance of honesty

  • Key attributes of the ‘Customer Service Champion’

  • ·Your personal ‘Customer Service’ rating

What will the delegate be able to do on completion?

  • Understand how they personally effect customer service

  • Relate to the true cost of ‘silly mistakes’ in the service process

  • Adopt basic time management principles

  • Make realistic service promises that they can keep

  • Have the confidence to be honest with a customer and say ‘No’ when needed

  • Work to a new standard of service, striving for excellence

  • Develop and evolve a culture of “customer focus”

  • Increase motivation by becoming more visible

  • Look at their own improvement areas and set goals

What training style will be used?

This workshop will be a combination of, syndicate working groups, brain storming sessions, individual exercises and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan that the delegates present to their team at the end of the day. There is guidance offered on post course action planning during the day by the trainer.

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Cold Calling and Booking Appointments
Mar
25
9:00 AM09:00

Cold Calling and Booking Appointments

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop has been designed for both new and experienced sales people looking to improve their confidence and effectiveness in cold calling potential new clients and increasing the number of fixed appointments they achieve.  The delegates will examine the importance to any business of continuously adding new customers and the need to make it part of their daily activities.

The workshop will guide them through a structured framework for success covering research, the actual call to get an appointment, the first meeting face to face and finally the follow up.  Objections are explored using real examples and ways of challenging and overcoming them are worked out.  We will explore the fear people have of rejection and how we can reduce this through preparation and a professional approach.

Delegates will be given some basic tools and templates to assist them when they return to their roles.  The workshop closes with the attendees reviewing their current customer base/sectors to determine which sectors they should be targeting; this enables them to prepare an action plan to take away and immediately put into practice.

What will be covered in this module?

  • Preparation and effective research of potential clients

  • The importance of fixed appointments

  • Dealing with rejection effectively

  • Making successful telephone cold calls

  • Building and rehearsing your pitch

  • Making first meeting memorable and interesting

  • Challenging and overcoming objections

  • The importance of follow up

What will the delegate be able to do on completion?

Plan and implement a successful strategy to gain new clients

  • Deliver an effective introduction to use when cold calling over the telephone

  • Effectively research potential clients to gain more appointments

  • Overcome basic objections

  • Conduct professional and interesting first meetings and leave an impact

  • Gain more fixed appointments thus becoming more effective

  • Ensure actions from meeting are followed through and second appointments are gained

  • Take away an action plan that they can start to implement immediately

What training style will be used?

This workshop will be a combination of syndicate groups and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan for the delegates to present to their team at the end of the day. There is guidance offered on post course action planning during the days by the workshop leader.

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Cold Calling and Booking Appointments
Mar
25
9:00 AM09:00

Cold Calling and Booking Appointments

295.00
Quantity:
Add To Cart

Duration: One Day

Who should attend and what will they gain?

This workshop has been designed for both new and experienced sales people looking to improve their confidence and effectiveness in cold calling potential new clients and increasing the number of fixed appointments they achieve.  The delegates will examine the importance to any business of continuously adding new customers and the need to make it part of their daily activities.

The workshop will guide them through a structured framework for success covering research, the actual call to get an appointment, the first meeting face to face and finally the follow up.  Objections are explored using real examples and ways of challenging and overcoming them are worked out.  We will explore the fear people have of rejection and how we can reduce this through preparation and a professional approach.

Delegates will be given some basic tools and templates to assist them when they return to their roles.  The workshop closes with the attendees reviewing their current customer base/sectors to determine which sectors they should be targeting; this enables them to prepare an action plan to take away and immediately put into practice.

What will be covered in this module?

  • Preparation and effective research of potential clients

  • The importance of fixed appointments

  • Dealing with rejection effectively

  • Making successful telephone cold calls

  • Building and rehearsing your pitch

  • Making first meeting memorable and interesting

  • Challenging and overcoming objections

  • The importance of follow up

What will the delegate be able to do on completion?

Plan and implement a successful strategy to gain new clients

  • Deliver an effective introduction to use when cold calling over the telephone

  • Effectively research potential clients to gain more appointments

  • Overcome basic objections

  • Conduct professional and interesting first meetings and leave an impact

  • Gain more fixed appointments thus becoming more effective

  • Ensure actions from meeting are followed through and second appointments are gained

  • Take away an action plan that they can start to implement immediately

What training style will be used?

This workshop will be a combination of syndicate groups and challenging interactive discussions. It will involve feedback sessions from other delegates and the chance to learn from other peoples’ experiences. There will be plenty of opportunity to create and develop an action plan for the delegates to present to their team at the end of the day. There is guidance offered on post course action planning during the days by the workshop leader.

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